Shipping policy

Shipping Policy:

  • Shipping Destinations
    We currently provide shipping services exclusively within the borders of Lebanon. At this time, we do not offer international shipping.
  • Shipping Method and Delivery Time
    We offer standard Delivery, with an estimated delivery timeframe of 2 to 5 business days starting from the date your order is confirmed. Delivery times may vary slightly depending on your location within Lebanon.
  • Shipping Costs
    In general, shipping costs are $4 for packages under 10 kilograms, applicable throughout Lebanon regardless of the destination.
  • Order Processing Time
    All orders are typically processed and prepared for shipping on the same day or the following business day after your order has been confirmed.
  • Tracking Information
    We provide tracking information for all shipped orders for your convenience. Once your order has been dispatched, you will receive a notification containing a tracking number so you can monitor the delivery status of your package.
  • Lost or Damaged Shipments
    In the rare case that your order is lost during or arrives with any damage, please contact our customer support team immediately. We will coordinate with our shipping partners to resolve the issue and ensure you are taken care of.
  • Changing Shipping Address
    If you need to change your shipping address after placing your order, please get in touch with our customer support team as soon as possible.
  • Remote and Hard-to-Reach Areas
    Some shipping addresses located in remote or hard-to-reach areas within Lebanon may be subject to additional delivery charges. If your address qualifies, you will be notified of any extra fees during the checkout process.
  • Holiday and Peak Periods
    During national holidays, festive seasons, or peak shopping periods, processing and delivery times may be longer than usual. We appreciate your patience and will make every effort to deliver your order as quickly as possible.
  • Contact Us
    If you have any questions, concerns, or need further assistance regarding our shipping policy, please reach out to our customer support team through any of the contact methods provided on our website. We’re here to help.